At SkolaKonnect, we are committed to ensuring a high-quality experience for both students and tutors. However, we understand that there may be situations where a refund is necessary. Below is our refund policy to address such instances.
Eligibility for Refund
A refund may be issued under the following circumstances:
● Non-Delivery of Services:
If a tutor fails to deliver the agreed-upon service within the stipulated time frame.
● Substandard Work:
If the delivered service does not meet the quality standards or requirements specified in the project or job description.
● Technical Issues:
If a payment was processed incorrectly or due to a technical error.
● Cancellation by Tutor:
If the tutor cancels the project or is unable to complete it.
Non-Refundable Scenarios
Refunds will not be issued under these conditions:
● Student Changes Requirements:
If the student alters the project scope or requirements after the tutor has started work.
● Partial Completion:
If a significant portion of the work is completed as per the agreement.
● Dissatisfaction Without Justification:
If a student is dissatisfied with the service without providing specific and valid reasons.
● Late Disputes:
Refund requests submitted more than 7 days after project completion.
Refund Process● Refund Request Submission:
Students must submit a refund request through the Refund Request Form available on the platform.
The request must include:
● Project ID or Job ID● Reason for the refund request● Supporting evidence (e.g., screenshots, chat logs)
Review Period:
Refund requests will be reviewed within 5 business days of submission.
During the review, both the student and tutor will be contacted for clarification if needed.
Approval or Rejection:
If approved, the refund will be processed to the original payment method within 7 business days.
If rejected, the student will receive a detailed explanation of the decision.
Partial Refunds
In some cases, partial refunds may be issued:
If a tutor has completed part of the project and the remaining portion is incomplete or unsatisfactory.
If there was mutual agreement to terminate the project before completion.
Dispute Resolution
If a refund request is disputed:
The matter will be escalated to SkolaKonnect's Resolution Team.
The Resolution Team’s decision will be final and binding.
Contact Us
If you have questions about this refund policy, please contact our support team at moc.tcennokaloks%40troppus or use the chat feature on the platform.